The maintenance depends on the client and their internal team. For most of our projects we tend to stick around with some sort of managed service agreement to manage, maintain and monitor your ecosystem. But we’ve also had clients who have the capability in-house to manage this, and once the project has gone live we are able to do a handover to them. We pride ourselves on our test driven development and our easily readable code, so knowledge transfers to a new IT team is easy and efficient.

If a SaaS solution solving your need, then generally we recommend going that route, why pay to build something custom when an existing product already does the job? However, often vended solutions don't get firms all the way to where they need to be. We typically see this when a firm is looking to build something unique that allows them to have a strategic advantage over their competitors. In that case, we recommend building a product or a series of integrations from the ground up.